RABIU MUHAMMAD KABIR

Educator & Customer Service Professional
Gwagwalada, FCT, Abuja., 902101, Zuba, NG.

About

Recent Bachelor of Education graduate with a strong academic foundation in Biology and Integrated Science, complemented by diverse experience in teaching, customer service, and retail operations. Adept at fostering engaging learning environments, delivering excellent customer support, and contributing to team success through strong analytical, communication, and organizational skills. Seeking to leverage educational background and practical experience to drive positive outcomes in a dynamic professional setting.

Work

Kamshi Kamshi Bakhoor
|

Cashier

Wuye, FCT, Abuja., Nigeria

Summary

Managed customer transactions and handled cash operations, ensuring accuracy and customer satisfaction.

Highlights

Processed customer payments accurately using POS systems, handling an average of 50+ transactions daily.

Maintained precise cash drawer reconciliation, ensuring daily balance and minimizing discrepancies.

Provided friendly and efficient service, enhancing the overall dining experience for patrons.

Assisted with basic order taking and customer inquiries, supporting smooth store operations.

Government Secondary School Sahon Rami
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Teaching Practice Student

Mashegu Local Government, Niger State, Nigeria

Summary

Provided foundational instruction in various subjects as a teaching practice student, contributing to student learning and classroom management.

Highlights

Delivered engaging lessons to secondary school students, fostering understanding in core subjects and improving comprehension by an estimated 15%.

Assisted lead teachers in classroom management and instructional material preparation, supporting an effective learning environment for 30+ students.

Evaluated student progress through assignments and discussions, providing constructive feedback to enhance academic performance.

Collaborated with faculty to integrate innovative teaching methods, adapting curriculum to meet diverse student needs and learning styles.

Galaxy Pizza
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Customer care representative

Wuse II, Abuja FCT, Nigeria

Summary

Addressed customer inquiries and resolved issues, ensuring a positive experience and brand loyalty.

Highlights

Handled an average of 40+ customer inquiries daily via phone and in-person, providing accurate information and solutions.

Resolved customer complaints efficiently, maintaining an estimated 90% first-contact resolution rate and enhancing satisfaction.

Processed orders and managed delivery logistics, ensuring timely and accurate service for customers.

Collaborated with kitchen and delivery teams to streamline operations, improving overall service speed by approximately 15%.

Chester Fries
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Supervisor

Wuse Zone I, FCT Abuja, Nigeria

Summary

Oversaw daily operations and staff, ensuring efficient service delivery and customer satisfaction in a fast-paced environment.

Highlights

Supervised a team of 3-5 staff members, delegating tasks and ensuring adherence to operational standards and service quality.

Managed inventory and stock levels, reducing waste by an estimated 10% and ensuring consistent product availability.

Resolved customer complaints promptly and effectively, maintaining high levels of satisfaction and fostering repeat business.

Trained new employees on service protocols and product knowledge, contributing to improved team performance and efficiency.

G.B.C Gaskiya International School
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Basic Science Teacher

Kontagora, Niger State, Nigeria

Summary

Instructed students in basic science principles, developing foundational knowledge and practical skills.

Highlights

Taught core basic science concepts to students, clarifying complex topics and encouraging scientific inquiry for classes of 25+ students.

Designed and implemented lesson plans that aligned with curriculum standards, enhancing student engagement and participation.

Managed classroom activities and resources efficiently, ensuring a productive and safe learning atmosphere for all students.

Assessed student comprehension through quizzes and practical exercises, tracking progress and providing targeted support to improve scores.

Globacom Communications
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SIM Registration Agent

Wuse 2, Abuja, Nigeria

Summary

Facilitated customer SIM registration processes, ensuring compliance and accurate data capture.

Highlights

Processed SIM registrations accurately and efficiently for numerous customers daily, maintaining high data integrity and compliance.

Provided clear guidance to customers on registration requirements, resolving inquiries and ensuring a smooth experience.

Maintained strict adherence to company policies and regulatory guidelines for customer data handling and privacy.

Contributed to achieving daily registration targets, supporting operational efficiency within the branch.

Wavemac Computer Enterprise
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Computer Instructor

Mararaba, Nasarawa State, Nigeria

Summary

Delivered fundamental computer instruction to students, building essential digital literacy skills.

Highlights

Taught basic computer applications and internet usage to diverse groups of learners, enhancing digital proficiency for 20+ students per session.

Developed practical exercises and tutorials to reinforce learning, ensuring hands-on skill development.

Provided individualized support to students, addressing technical challenges and clarifying concepts effectively.

Managed classroom technology and resources, ensuring optimal functionality for instructional purposes.

Education

Ahmadu Bello University, Zaria, Nigeria.
Zaria, Kaduna State, Nigeria

Bachelor of Science (Education) Biology

Education and Biology

Federal College of Education, Kontagora
Kontagora, Niger State, Nigeria

Nigerian Certificate in Education (NCE)

Biology and Integrated Science

Government Secondary School, Nyanya
Nyanya, FCT Abuja, Nigeria

Secondary Education

General Studies

King Sam Nursery and Primary School
Nyanya, FCT Abuja, Nigeria

Primary Education

General Studies

Languages

English
Yoruba
Hausa

Certificates

Certificate of National Service

Issued By

National Youth Service Corps

Bachelor of science (Education) Biology

Issued By

Ahmadu Bello University, Zaria, Nigeria

Certificate of Registration

Issued By

Teachers Registration Council of Nigeria

NABTEB

Issued By

National Business and Technical Examinations Board

Nigerian Certificate in Education (NCE)

Issued By

Federal College of Education, Kontagora

First School Leaving Certificate

Issued By

Nigerian Primary Education Board

Skills

Communication

Written Communication, Public Speaking, Customer Service, Interpersonal Communication.

Teaching & Instruction

Lesson Planning, Classroom Management, Curriculum Development, Student Assessment, Basic Science Instruction, Computer Instruction, Digital Literacy, Training & Development.

Customer Service & Operations

Customer Support, Cash Handling, POS Systems, SIM Registration, Order Processing, Inventory Management, Complaint Resolution.

Organizational & Management

Planning, Organization, Teamwork, Independent Work, Supervision, Operational Efficiency, Problem-Solving.

Analytical & Creative

Analytical Skills, Creativity, Critical Thinking.

References

Mr. Rabiu Ayodele

Contractor, Area 'B' Block 2/52, Nyanya, Abuja, 08082459212

Mrs. Rabiu Rashidat

Federal Ministry of Youth Development and Sports, Secretariat Wuse, Abuja, Area 'B' Block 2/52, Nyanya, Abuja, 08059617696

Mr. Abdulwahab Akeem

Banker, Federal Low-Cost, Kontagora, Niger State, 08189010175